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Customer Success Manager – Dreamdata

About Dreamdata:

At Dreamdata, we believe that companies should be able to scale their marketing and sales based on solid data insights. We enable this by delivering a revenue attribution platform that connects to all the products used in marketing and sales and joins this with data from website and application tracking. Typically building a platform like this takes years for a company. We enable it instantly for our customers .

We are creating a world where data and ops people can work on delivering insights and extracting value. Not on connecting data and processing it. And where marketers and sales leaders can make decisions based on real business value. Without waiting for years before a marketing ops team has built a solution for revenue attribution.

The Customer Success team at Dreamdata is responsible for supporting our customers in onboarding into our product taking full advantage of it by focusing on product adoption. Fundamentally, Customer Success Managers ensure customers derive value from our platform, and ultimately renew and grow their relationship with us.

We are looking for CSMs who are passionate about customers and the ways in which they use data to drive results. As a CSM, you will have the opportunity to help some super exciting companies solve their toughest data problems. If this sounds exciting to you, you may be the Customer Success Manager we’re looking for!

About You:

  • You prioritize customer experience with a focus on customer satisfaction and retention.
  • You strive to understand clients’ business goals, anticipate future needs and identify solutions.
  • You believe profitable customer relationships are founded on respect, and that growth and expansion comes from nurturing relationships.
  • You get excited about the ways data can be used to accelerate business goals.
  • You love to learn about complex technical products, and to understand the intricacies of how systems work.
  • You are a team player with a high level of integrity and a desire to assist – you can be flexible as our team´ scales.
  • You have strong business acumen and admiration for analytics, APIs and SQL.
  • You have aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.

Requirements:

  • 3+ years of customer success, support, account management or sales experience
  • Experience unblocking relationships and turning detractors into advocates
  • Perfect English – preferably native speaker
  • Willingness to work times that fit US time zones
  • Experience managing customers across geographies
  • Proven track record of driving results for your customers and your company
  • Effective communicator in stressful situations
  • Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
  • Self-motivated, empathetic to customer needs and improving customer relationships.

We encourage you to apply if this role excites you – even if you think you may not meet all of the qualifications. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. We’re excited to meet you!

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About Dreamdata

We are a well-funded SaaS startup founded in 2018

  • We are an experienced team combining marketing, tech, and product skills from two successful Danish growth companies.
  • We love building products through close interaction with users and customers
  • We help B2B companies understand their revenue data
  • So far clients such as Universal Robots, Agillic, Jabra, Configit, Laserhub and Dixa have signed up with Dreamdata.

Are you the candidate we seek?

Then please reach out to:

Nicolai Petersen, Recruitment Partner

nicolai@adveniopeople.com

DK: +45 31 54 02 50

Reach out so we can tell you more